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FAQs

1. Do you have the contact lens for astigmatism?

We are afraid that we don’t have the contact lens for astigmatism.
Please check your eye prescription carefully before placing an order.

2. Discomfort

There are so many factors causing you to feel uncomfortable wearing the contact lens.
So it is hard to see this uncomfortableness only from the products’ problem, especially defective.
The comfort can be different each day depending on your body conditions.

* Factors to cause you to feel uncomfortable
– Wear lenses without washing hands.
– Wear lenses for over 8 hours.
– Drank a lot last night
– Slept not well last night
– Dry environment around, etc.

3. Cautions

* Do not use contact lens if you have ocular disease or allergy to contact lens.
* When you feel painful and irritated during wearing, remove the contact lens and get advice from your eye doctor.
* Do not use eye drops while wearing contact lens.
* Do not use damaged or expired contact lens.
* We suggest you wearing contact lens less than 8 hours a day.

4. Why is the actual color different from that on the website?

By various conditions such as lighting, your original eye color, and shape that it may look different from the pictures. Please consider the variation before purchase.

5. Should I wear the contact lens before make up?

Yes, you must wear your contact lenses before putting your make-up and remove them before removing your make-up.
It’s because any specks of dirt can get into your eyes with the contact lens and the contact lens must not touch the water.

6. How can I track my package?

Once your order has been shipped, you will receive tracking information by email or you can also track the shipment on your account page.

7. When is the expiration date of the contact lens?

Our lens can be stored for 2-3 years after manufacturing.

8. Can I wear contacts that belong to someone else?

NO! It is definitely not a good idea to try on or wear someone else’s contact lenses. The sharing of contact lenses may result in the spread of micro-organisms that can be detrimental to the health of your eye.

9. What is your return policy?

Goods Sold Are Non-Refundable. Sugarlens guarantees that all our contact lenses are factory sealed and free of defects. Return policy shall be judge on case by case basis. Return charges to be borne by customer and customer is require to send product back to Sugarlens within 7 calendar days.

10. How long will it take for my order to be processed?

Once we received the payment ,will be shipped out within 1-2 days.

11. Do you accept COD or Walk in

Yes, but this service only available at Batu Pahat.