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Shipping Policy

We will process your order within 24-48 working hours and will ship within the next 24 hours after your payment being verified. Item will be delivered to your doorstep the next 1-5 working days (POSLAJU / SKYNET / CITY-LINK) / 3-10 working days (International).

Delivery is carried out during working days, Monday to Friday, excluding weekends and local public holidays.

Infrequently, if the item were turn into out-of-stock during processing the order, order will be put on hold and notice will sent via email. Kindly contact customer service to make replacement. Once replacement has been made, order will be processed within 1 working day. We will advise accordingly if there is any delay in delivery time.

Delivery Time & Fees

Domestic Shipping – Malaysia

Orders received will be processed and shipped out within 24-48 working hours. The delivery will take place within another 2-5 working days via POSLAJU / SKYNET / CITY-LINK. Actual shipping costs will be reflected on the website automatically upon checkout based on weight.

International Shipping

International shipping is available via City-Link (NOW AVAILABLE SINGAPORE ONLY)
Estimate Delivery Time Singapore – 5 to 10 days
**subjected to customs clearance

· Please take note that delivery charge does not include any applicable import charges, taxes and duties by customs in your country. Customers are liable for these charges if any.
· Delivery schedule is based on courier company’s operation including special handling during peak season and public holidays. Sugarlens are not liable for any delay caused by courier company.

· We cannot control shipping time because it depends on the handling time of local postal services and other factors like customs clearance, bad weather etc.

The process of Self-collection
1. Place order and choose “self collection” as your preferred shipping method.
2. Make your payment and provide payment details to us within 24 hours.
3. We will prepare your order accordingly after payment being verified.